Privacy Policy

GenTech Analytica ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy, along with our Cookies Policy, outlines the types of personal information collected in connection with your use of our products and services, how and why we use this information, with whom we share it, and your legal rights. Please review the following carefully to understand how we process your personal information (or "information").

We may provide links on our website (www.gentechdna.com, referred to as the "Site") to partner websites, advertisers, and affiliates. If you choose to follow these links, please note that these external websites have their own privacy statements. We are not responsible for their privacy or security practices, and you are encouraged to review their privacy policies before submitting any personal information.

The service provider is GenTech Analytica, a company located in St. Lucia.

The definitions used in our Terms of Use (which govern your access to and use of our Site) shall have the same meaning in this Privacy Policy.

1. Information We Collect

When accessing the Site or using our products and services, we may collect, receive, or process information in various ways. You choose what information to provide in many instances; however, some information is necessary for us to deliver our services.

We may collect and process the following information types:

• Purchase and Assistance Information: Includes details when you purchase our products or services, contact our support team, or request assistance.
• Health-Related Data: Collected in connection with your purchase and use of our services.
• Genetic and Genetic-Related Data: Information about your genetic characteristics.
• Identity Verification Data: Some services may require ID verification.
• Correspondence: Maintained when you communicate with us.
• Website and Device Information: Collected about your browser or device.
• Survey Information: Voluntary responses to surveys.
• Sensitive Information: Defined by applicable privacy laws.

2. How We Use Your Information

We use your information to:

• Fulfill orders and deliver our products and services
• Process and analyze relevant health-related and genetic data
• Communicate test results
• Verify identity as needed
• Send notifications, updates, and offers
• Conduct research and improve our offerings

3. Children's Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect information from children under 18. If you believe we may have inadvertently collected such information, please contact us at [gentechdna@hotmail.com].

4. Security of Your Information

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Your data is protected by obligations of confidentiality and security, and any service providers are required to treat your data in accordance with applicable laws.

5. Disclosure of Your Information

We may share personal information with trusted third parties, including:

• Accredited Laboratories: To process and analyze samples and communicate results securely.
• Healthcare Providers: For purposes such as reviewing test results and ensuring quality.
• Service Providers: Such as couriers, IT support, and marketing services to help operate and enhance our offerings.
• Research Partners: In cases where we conduct collaborative research for new testing methods or product improvements, we may share de-identified data.
• Regulatory or Legal Authorities: When required by law for regulatory, health, or legal obligations.

In cases of corporate restructuring, such as mergers, acquisitions, or reorganizations, we may disclose information as part of the transaction, provided it complies with applicable laws.

We may also share aggregated, anonymized data with third parties for analytics, research, and service improvements.

6. Retention of Your Information

Your data is retained for as long as necessary to fulfill the purposes outlined in this policy. Samples are securely destroyed 30 days after processing, unless a longer retention period is legally required. Data is deleted using industry-standard methods once no longer needed.

For any questions or concerns regarding this policy, please contact our Data Protection Officer at [gentechdna@hotmail.com].

7. Your Rights

You hold specific rights regarding your information that we process. Some rights apply universally, while others are limited to certain situations. To exercise any of these rights or ask questions, please reach out to us at gentechdna@hotmail.com.

• Access: You may request a copy of the information we process about you. To do so, please contact us at gentechdna@hotmail.com.
• Correction: If any of your information with us is inaccurate, you have the right to request corrections. For any updates or changes, please email us.
• Erasure: You may request deletion of your data. However, we may deny this request if (a) the information is still necessary for the purposes it was collected for, or (b) we still have a valid reason to process it, even if you’ve withdrawn consent. To request deletion, please email us.
• Restriction: In certain cases, you can request that we limit the processing of your information, such as when an objection is under review. For more details, email us.
• Objection: You have the right to object to our processing of your data based on our legitimate interests outlined above. In such cases, we will stop processing unless we have compelling legal reasons. To opt out of direct marketing, please use the unsubscribe link in those communications or email us.
• Portability: In some cases, you can request that we transfer your data to another controller. We may deny this request if (a) our processing is not based on your consent or a contract with you, or (b) the data is not electronically stored. To initiate a request, please email us.
• Withdraw Consent: You may withdraw your consent for processing at any time by emailing gentechdna@hotmail.com. Withdrawing consent will not affect prior processing. If withdrawn, we will cease processing based on consent but may continue if another legal basis exists, such as legal obligations to retain records.
• Complain: We welcome the opportunity to address any issues before you consider filing a formal complaint.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website, and in cases of substantial updates, we may notify you by email or a notice on the site.

Contact Us

For questions, feedback, or requests related to this Privacy Policy, please contact our Data Protection Officer at gentechdna@hotmail.com

Last Updated: October 30, 2024